Privacy policy for Coach & You
1. Introduction
This privacy policy explains how we collect and process your personal data when you use our website www.coachandyou.com or any of its subdomains, including any information you provide when you purchase a product or service, book a call, sign up to our email list, or take part in a prize draw or competition.
By providing us with your data, you confirm that you are over 18 years of age.
Coach & You is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy). This policy is designed to meet the requirements of the Swiss Federal Act on Data Protection (FADP) and, where it applies, the EU General Data Protection Regulation (GDPR).
If you have any questions about this privacy policy, please contact us using the details below.
Contact details
Legal entity: Coach & You, Danguole Litvinskaite
Email: info@coachandyou.com
Postal address: Coach & You, PO 192, 3700 Spiez, Switzerland
It is important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes by emailing info@coachandyou.com.
2. What data we collect about you
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
Communication Data includes any communication you send us, whether through the contact form on our website, by email, text, social media messaging, social media posting or any other means. We process this data to communicate with you, to keep records and to establish, pursue or defend legal claims. Our lawful ground for this processing is our legitimate interests, namely to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data includes data relating to your purchases of services, such as your name, title, billing address, email address, phone number and purchase details. Card payments are processed by our payment provider; we do not see or store your full card details. We process this data to supply the services you have purchased and to keep records of these transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data includes data about how you use our website and online services, together with any data you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and databases, and to enable the publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests, namely to administer our website and our business properly.
Technical Data includes data about your use of our website and online services, such as your IP address, login data, browser details, length of visits to pages, page views and navigation paths, how often you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is our analytics tracking system. We process this data to analyse your use of our website and online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you, and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests, namely to administer our website and business properly, to grow our business and to decide our marketing strategy.
Marketing Data includes data about your preferences in receiving marketing from us and our third parties, and your communication preferences. We process this data to enable you to take part in our promotions, such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you, and to measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests, namely to study how customers use our services, to develop them, to grow our business and to decide our marketing strategy.
Reading Data (Personal Blueprint Reading clients) includes your date, exact time and place of birth, and the questions you share with us. We process this data to prepare and deliver your reading. Our lawful ground for this processing is the performance of a contract between you and us.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is our legitimate interests, namely to grow our business. We may also use this data to send you other marketing communications about relevant services, such as online courses, books, live trainings and webinars, live events, and coaching and mentoring services. Our lawful ground for this processing is either your consent or our legitimate interests (namely to grow our business).
We do not ask for any Sensitive Data about you. Sensitive Data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, and genetic and biometric data. If you choose to share such information with us, for example in the questions you send with a reading, we use it only with your consent and solely to prepare your reading. We do not collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract between us, and you do not provide that data when requested, we may not be able to perform the contract (for example, to deliver services to you). In that case we may have to cancel a service you have ordered, and we will notify you at the time.
We will only use your personal data for the purpose it was collected for, or a reasonably compatible purpose if necessary. If we need to use your details for an unrelated new purpose, we will let you know and explain the legal grounds for the processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
We do not carry out automated decision-making or any type of automated profiling.
3. How we collect your personal data
We may collect data about you directly from you, for example when you fill in forms on our website, book a call, make a purchase or send us emails. We may also collect certain data automatically as you use our website, using cookies and similar technologies. Please see our cookie policy below for more details.
We may receive data from third parties, such as analytics providers (for example Google), advertising networks (for example Facebook), and providers of technical and payment services.
We may also receive data from publicly available sources, such as commercial registers.
4. Marketing communications
Our lawful ground for processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
We may send you marketing emails if (i) you have purchased from us or asked us for information about our services, or (ii) you have agreed to receive marketing communications, and in each case you have not opted out since.
Before we share your personal data with any third party for their own marketing purposes, we will ask for your express consent.
You can ask us to stop sending you marketing communications at any time by following the unsubscribe link in any of our emails, or by emailing info@coachandyou.com.
If you opt out of marketing communications, this does not apply to personal data provided as a result of other transactions, such as purchases.
Our emails track link clicks so we can understand which content is useful to readers.
Quiz and Sign-up Data includes the answers you give when you take a quiz or request a guide on our website, such as your quiz result, the answers you selected, the role that describes you best and your view on astrology. We keep this with your contact details so we can send you your result and content that fits your situation, and, if you book a call with us, so we can prepare for it. Our lawful ground for this processing is your consent, given when you submit the form, and our legitimate interests in tailoring our communications to you.
5. Disclosures of your personal data
We may have to share your personal data with the parties set out below:
- Service providers who provide IT and system administration services
- Professional advisers, including lawyers, bankers, auditors and insurers
- Government bodies that require us to report processing activities
- Third parties such as copywriters, customer support and virtual assistants
- Third parties to whom we sell, transfer or merge parts of our business or our assets
To deliver our services we use trusted providers, including Stripe (payments; we never see or store your card details), HighLevel (email, booking and client records) and Zoom (video calls).
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
Some of our service providers are based outside Switzerland and the European Economic Area (EEA), including in the United States, so their processing of your personal data may involve a transfer abroad.
Whenever we transfer your personal data abroad, we ensure an adequate level of protection through at least one of the following safeguards:
- We transfer your data only to countries recognised by the Swiss Federal Council or the European Commission as providing an adequate level of data protection.
- We use providers certified under the Swiss-U.S. or EU-U.S. Data Privacy Framework.
- We use standard contractual clauses approved by the European Commission and recognised in Switzerland.
If none of these safeguards is available, we may ask for your explicit consent to the specific transfer. You may withdraw this consent at any time.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know it. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements.
To decide the appropriate retention period, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes of the processing, whether these can be achieved by other means, and legal requirements.
For tax and accounting purposes, the law requires us to keep basic information about our customers (including contact, identity, financial and transaction data) for ten years after they stop being customers.
Reading Data is kept only as long as needed to deliver your reading and answer your follow-up questions, and is then deleted.
Quiz and Sign-up Data is kept for as long as you remain subscribed to our emails; you can ask us to delete it at any time.
In some circumstances we may anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
9. Your legal rights
Under applicable data protection law, you have rights in relation to your personal data, including the right to request access, correction, erasure and restriction of processing, to object to processing, to data portability and, where processing is based on consent, to withdraw your consent at any time.
If you wish to exercise any of these rights, please email us at info@coachandyou.com.
You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee, or refuse to comply, if your request is clearly unfounded, repetitive or excessive.
We may need to request specific information from you to confirm your identity and ensure your right to access your personal data or exercise your other rights. This is a security measure to ensure that personal data is not disclosed to anyone who has no right to receive it. We may also contact you for further information to speed up our response.
We aim to respond to all legitimate requests within 30 days. Occasionally it may take longer if your request is particularly complex or you have made several requests; in this case we will let you know.
If you are not happy with how we collect and use your data, you have the right to complain to the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, if you live in the EU, to your local data protection authority. We would be grateful if you contacted us first, so that we can try to resolve your concern.
10. Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
11. Cookies
You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy below.
12. Changes to our privacy policy
We may update this privacy policy at any time. If you are subscribed to our email list, we will notify you by email, and we will update the date below.
Last updated: October 2026
Cookie policy for Coach & You
This is the cookie policy for Coach & You, accessible from coachandyou.com.
What are cookies
As is common practice with almost all professional websites, this site uses cookies: tiny files downloaded to your computer to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. It also explains how you can prevent cookies from being stored, although this may downgrade or break certain elements of the site’s functionality.
How we use cookies
We use cookies for a variety of reasons, detailed below. In most cases there is no industry-standard way to disable cookies without completely disabling the features they add to this site. We recommend that you leave all cookies on if you are not sure whether you need them, in case they are used to provide a service that you use.
Disabling cookies
You can prevent cookies from being set by adjusting your browser settings (see your browser’s Help section for how to do this). Disabling cookies will affect the functionality of this and many other websites you visit, and will usually also disable certain features of this site.
The cookies we set
Account-related cookies: if you create an account with us, we use cookies to manage the sign-up process and general administration. These cookies are usually deleted when you log out, but in some cases they may remain to remember your site preferences.
Login-related cookies: we use cookies when you are logged in so that we can remember this, which saves you from having to log in on every new page. These cookies are typically removed when you log out, to ensure that only you can access restricted features and areas.
Email newsletter cookies: this site offers newsletter subscription services, and cookies may be used to remember whether you are already registered and whether to show certain notifications that only apply to subscribed or unsubscribed users.
Form-related cookies: when you submit data through a form, such as those on contact or booking pages, cookies may be set to remember your details for future correspondence.
Third-party cookies
In some cases we also use cookies provided by trusted third parties. The following section explains which third-party cookies you might encounter through this site.
This site uses Google Analytics, one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the site and how we can improve your experience. These cookies may track things such as how long you spend on the site and the pages you visit, so that we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way the site is delivered. While we are testing new features, these cookies may be used to ensure that you receive a consistent experience, and to help us understand which improvements our visitors appreciate most.
We also use social media buttons and plug-ins on this site that allow you to connect with your social networks, including Instagram and LinkedIn. For these to work, these sites will set cookies through our site, which may be used to enhance your profile on their site or contribute to the data they hold for the purposes set out in their own privacy policies.
More information
If there is something you are not sure whether you need, it is usually safer to leave cookies enabled in case it interacts with one of the features you use on our site. If you have any questions, please contact us at info@coachandyou.com.