Legal

Privacy policy

Last updated: November 2026

1. Who we are

Coach & You, the coaching business of Danguole Litvinskaite, is the controller responsible for your personal data. “We”, “us” and “our” mean Coach & You. “You” means anyone whose data we handle: our clients, people who buy from us, people on our email list, people who take our quiz or download our guides, visitors to our websites, and anyone who contacts us.

Contact details
Coach & You, Danguole Litvinskaite
PO Box 192, 3700 Spiez, Switzerland
Email: info@coachandyou.com

This policy applies to our websites coachandyou.com and danguolelitvinskaite.com and all their subdomains, including our quiz, booking and checkout pages, to our coaching sessions, readings and digital products, to our emails and to our social media pages. Our terms and conditions set out the rules for buying and using our services.

We follow the Swiss Federal Act on Data Protection (FADP). Where the EU General Data Protection Regulation (GDPR) applies, for example because you live in the EU, we follow it too.

It is important that the data we hold about you is correct. Please tell us if your details change by emailing info@coachandyou.com.

2. What data we collect

Personal data means any information that identifies you, or could identify you. It does not include anonymised data.

Data you give us

• Contact data: your name, email address and, if you give them, your phone number, job title, company and country.
• Quiz and sign-up data: your answers when you take our quiz or request a guide, such as your result, the role that describes you best and your view on astrology, and which guide or newsletter you signed up for.
• Customer data: what you bought, when, the price you paid, your billing address and your payment history. Card payments are processed by our payment provider. We don’t see or store your full card details.
• Reading data: for the Personal Blueprint Reading, your date, exact time and place of birth, and the questions you send us (see section 4).
• Coaching data: for coaching clients, for example in The Turning Point or The Integration Method™, what you share with us in sessions, voice notes, emails and worksheets, and the notes we make to prepare and follow up your sessions (see section 6).
• Communication data: anything you send us through a form on our website, by email, by text, through social media messages or in any other way.
• Feedback and testimonials you give us.

Data we collect automatically

• Technical data: your IP address, browser and device, the pages you visit, how long you stay and how you found us. We collect some of this with cookies, and analytics and advertising cookies only with your consent (see our cookie policy below).
• Email data: whether you open our emails and which links you click (see section 8).
• Acceptance records: which version of our terms you accepted, when and how, for example the order it came from, and whether you asked for a digital download to start straight away.

Data we get from others

• Our payment provider tells us whether a payment went through, failed or was disputed.
• Analytics providers, such as Google, and advertising platforms, such as Meta, give us reports on how our website and ads perform, mostly in summary form.
• If someone books or buys for you, for example your employer, they may give us your name and email address.
• Collection agencies and lawyers tell us how the collection of an unpaid amount is going.
• Public sources, such as commercial registers and the public part of your professional profile, for example on LinkedIn, when we are in contact there.

Sensitive data

We don’t ask for sensitive data. Sensitive data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, and genetic and biometric data. Coaching sometimes touches on health, family or other personal matters. You decide what you share. If you share such information with us, for example in coaching or in the questions you send with a reading, we use it only with your consent and only to coach you or prepare your reading, and we keep it strictly confidential. We don’t collect any data about criminal convictions or offences.

If you don’t give us data we need

Where we need data by law, or to fulfil our contract with you, and you don’t give it to us, we may not be able to deliver the service. In that case we may have to cancel it, and we will tell you at the time.

3. Why we use your data

We only use your data for clear purposes, and the law gives us a reason (a “legal basis”) for each:

• To sell and deliver our coaching, readings and digital products: to run sessions, prepare your reading, send your download, support you and take payments. Legal basis: our contract with you.
• To send you your quiz result and the guide or newsletter you asked for, and to prepare for a call you booked. Legal basis: your consent, and our legitimate interest in tailoring what we send you.
• To keep records and meet our legal duties, for example accounting and tax. Legal basis: the law.
• To keep a record of who accepted our terms, so that we can prove it if there is ever a dispute. Legal basis: our legitimate interest.
• To collect unpaid amounts and protect our rights, for example if someone copies our programmes. Legal basis: our legitimate interest.
• To improve our offers, website and marketing, for example by analysing feedback, quiz results and website use. Legal basis: our legitimate interest, and your consent for analytics cookies.
• To send you marketing emails about our coaching, products and events. Legal basis: your consent, or our legitimate interest if you have already bought from us.
• To show you our ads and measure how they work, when we run ads. Legal basis: your consent, through our cookie banner.
• To keep our websites and accounts safe, and to maintain back-ups. Legal basis: our legitimate interest.

We only use your data for the purpose we collected it for, or for a compatible purpose. If we need to use it for a new, unrelated purpose, we will tell you and explain the legal basis. We may process your data without your knowledge or consent where the law requires or allows it.

We don’t make decisions about you by automated means that have legal or similarly important effects for you. We do sort our email list with tags, as explained in section 8.

4. Personal Blueprint Reading

When you order a Personal Blueprint Reading, or receive one as part of The Turning Point, we ask for your name, your email address, your date, exact time and place of birth, and the questions you want the reading to address. You may also tell us about your current situation. You decide what you share.

We use these details only to prepare and deliver your written reading and your live session. Legal basis: our contract with you.

We calculate your birth chart on astro.com, run by Astrodienst AG in Zurich, Switzerland. Astrodienst receives only your birth details, not your email address or payment details. Danguole makes the analysis herself. We then use AI tools to help turn her analysis into the written PDF. For this, we enter your birth details, your questions and her notes, but not your surname, email address or payment details. Danguole checks and approves every reading before you receive it.

Your birth details and your reading are seen only by Danguole. We never share them and never use them in our marketing. If you agree to give a testimonial about your reading, we use only what you approve.

Birth details are not health data, but we know they are personal. We treat them, and your reading, as confidential.

5. Digital products, such as our workbooks

When you buy a digital product, such as the workbook Make Next Year Count, we collect your name, your email address, your billing address or country, what you bought, when, and the price you paid. We also record that you accepted our terms and asked for your download to start straight away, with the date and time and the version of the terms.

We send your download link by email. We can see whether the link was clicked, so that we can help you if the file didn’t arrive.

What you write in the workbook stays with you. We don’t see it, unless you choose to send it to us.

Limited-time prices. After you take our quiz, you may be offered a reduced price for a short time, shown with a countdown. To show you the right price, we store the time you received your quiz result in your contact record.

Unfinished orders. If you enter your email address at checkout but don’t finish your order, we may send you up to two reminder emails about it. Legal basis: our legitimate interest, or your consent where the law requires it. Each reminder has a link to unsubscribe, and the reminders stop as soon as you buy or unsubscribe.

Legal basis for the rest of this section: our contract with you, and the law for accounting records.

6. Coaching, confidentiality and recordings

Coaching data is treated as strictly confidential. We use it only to deliver your coaching. We don’t share it with anyone for their own purposes, we don’t use it in our marketing, and we never share what you tell us with your employer, even if they pay for your coaching, unless you agree, the law requires it, or there is a serious risk of harm to you or others.

We don’t enter your coaching data into AI tools, unless you have agreed to it in advance, for example to transcribe a session you asked us to record.

We don’t record coaching sessions unless both of us agree in writing beforehand. If we agree to record a session, the recording is shared only with you, never used in our marketing, and deleted when your programme ends, unless we agree otherwise.

Our free and paid workshops and webinars may be recorded and shared as replays, and used in our marketing. When a session is recorded, you are told as you join. If you don’t want to appear in a recording, turn off your camera and don’t use the chat. We can’t remove anyone’s video, voice or chat messages from a recording afterwards.

Free calls, such as the Turning Point call, are recorded only if you agree to it when you book, with a tick box on the booking form. We use these recordings only to review and improve our calls, and to train anyone who later helps us with them. They are never shared outside Coach & You or used in our marketing, and we delete them after 6 months. You can withdraw your consent at any time, before or after the call, by emailing info@coachandyou.com, and we then delete the recording.

Please don’t record our sessions yourself, or bring your own AI note-taker or recording tool, unless we have agreed to it in writing.

7. How we use AI

We use AI tools to help us work faster. This section explains what that means for your data.

What we use AI for: writing and editing drafts, such as emails, posts, workbooks and readings; analysing feedback and quiz results; and organising our work.

What data may go into AI tools: only what the task needs. This may include your first name, your messages, your quiz or form answers, and, for a reading, your birth details and questions. We don’t put your payment details into AI tools, and we leave out names and details that identify you wherever we can. Coaching data goes into AI tools only as described in section 6.

How we protect your data in AI tools:

• We use AI providers as our service providers, under a data processing agreement. They may use your data only to provide their service to us.
• We use AI accounts and settings under which the providers don’t use our data to train their AI models.
• AI can be wrong, so Danguole checks AI output before we rely on it.
• We don’t make decisions about you by AI alone. A person always makes them.
• We don’t use AI to create images, video or voice recordings of you without your permission.

Using what we learn: we may use questions, feedback and results to improve our coaching and products. When we do this, we remove names and details that show who you are.

8. Marketing emails, tags and segments

We send marketing emails about our coaching, products and events if you signed up for them or if you have already bought from us, and in each case you haven’t unsubscribed since. We send them with HighLevel (LeadConnector).

To send you emails that fit, we add tags to your contact record. Tags show, for example:

• how you joined our list, for example through the quiz, a guide, the newsletter or a link in a LinkedIn post;
• your quiz result (stay, step up or step out);
• what you have bought, or started to buy;
• whether you have booked a call;
• whether you have opened or clicked our recent emails.

We use these tags to decide which emails you get. For example, we stop offering you something you have already bought, and during a launch we may send some emails only to people who regularly read our emails. Tags never lead to a decision with legal or similarly important effects for you, and they stay in our email system.

How we measure opens and clicks. Our emails contain a small invisible image and tracked links. They tell us whether you opened an email and which links you clicked, so that we understand which content is useful to you. Some email programs block this or count it wrongly. If you don’t want it, you can turn off images in your email program, or unsubscribe.

Tracked links. Some of our links, for example in LinkedIn posts, contain a short code (a UTM parameter) that shows where a visit came from. If you then sign up, this source is saved in your contact record.

Quiet subscribers. If you haven’t opened our emails for six months, we may ask you whether you want to keep hearing from us, and remove you from our list if you don’t answer.

We never share your data with anyone for their own marketing.

You can unsubscribe at any time with the link in every email, or by emailing info@coachandyou.com. Unsubscribing doesn’t stop emails about something you have bought or about money you owe.

Ads. When we run ads, and only if you agreed to advertising cookies, we may also upload email addresses in coded (hashed) form to advertising platforms such as Meta, to show our ads to people on our list or to stop showing them to people who have already bought. You can object to this at any time by emailing us.

9. Who we share your data with

We never sell your data. We share it only when we need to:

• With service providers who work for us, under a data processing agreement, and only for the work they do for us. Today these are Stripe (payments), HighLevel / LeadConnector (email, quiz, booking, checkout and client records), Zoom (video calls), Google (analytics, email and file storage), Meta (advertising, only with your consent), Anthropic (AI tools), our website host, and Astrodienst AG, astro.com (birth details only).
• With people who support us, such as a virtual assistant, copywriter or technical helper, only as far as their work needs it. They are bound to confidentiality. Your coaching data and your reading are seen only by Danguole.
• With collection agencies, lawyers and courts, in Switzerland or in your country, if you don’t pay what you owe or if we need to protect our rights. We share only what they need: your name, contact details, what you bought, what you owe and our messages with you about it.
• With professional advisers, such as lawyers, accountants, auditors, bankers and insurers.
• With authorities, where the law requires it.
• With a buyer or new owner, if we sell, transfer or merge all or part of our business. Your data stays protected under this policy.

10. Data sent to other countries

Some of our service providers are based outside Switzerland and the European Economic Area (EEA), including in the United States, so their processing of your data may involve a transfer abroad.

Whenever we transfer your data abroad, we make sure it is adequately protected through at least one of these safeguards:

• we transfer it only to countries recognised by the Swiss Federal Council or the European Commission as providing an adequate level of data protection;
• we use providers certified under the Swiss-U.S. or EU-U.S. Data Privacy Framework;
• we use standard contractual clauses approved by the European Commission and recognised in Switzerland.

If none of these safeguards is available, we may ask for your explicit consent to the specific transfer. You may withdraw this consent at any time. You can ask us for a copy of the safeguards we use.

11. How we keep your data safe

We protect your data with technical and organisational measures, such as secure providers, two-step login, a password manager and access controls, so that it isn’t lost, used, accessed, changed or disclosed without authorisation. Only people who need your data for their work can see it. They process it only on our instructions and are bound to confidentiality.

We have procedures to deal with any suspected data breach. If a breach puts you at risk, we tell you and the authorities as the law requires.

12. How long we keep your data

We keep your data only as long as we need it for the purposes we collected it for, including to meet legal, accounting and reporting duties. To decide how long, we consider the amount, nature and sensitivity of the data, the risk of harm from unauthorised use, the purposes of the processing, and the law.

• Accounting records, such as invoices, payments and the contact and transaction details that go with them: 10 years, as Swiss law requires.
• Records of who accepted our terms, including the immediate-download confirmation, and contracts and messages about them: 10 years after our relationship ends, because claims can be made for that long under Swiss law.
• Coaching data: for as long as you are a client and for 12 months after your last session, so that we can support you if you return. Then we delete it.
• Reading data: for 12 months after your live session, so that you can come back with questions. Then we delete it. If your reading is part of The Turning Point, we keep it with your coaching data.
• Recordings of free calls: for example of the Turning Point call, for up to 6 months, unless you ask us to delete them sooner.
• Quiz and sign-up data: for as long as you are subscribed to our emails. When you unsubscribe, we keep a short record of it, so that we don’t email you again.
• Unpaid amounts: until they are settled, and for as long as the law allows us to collect them.
• Website and advertising data: as set out in our cookie policy below.

You can ask us to delete your coaching data or reading data earlier at any time. After these periods we delete your data or make it anonymous. We may use anonymised data for statistics without time limit, because it no longer identifies you.

13. Your rights

Under data protection law, you have the right to:

• ask what data we hold about you and get a copy;
• have wrong data corrected;
• have your data deleted, unless we must or may keep it, for example for accounting or to collect an unpaid amount;
• object to how we use your data, including for marketing, at any time;
• limit how we use your data while a question about it is being settled;
• receive the data you gave us in a common format, to take it elsewhere;
• withdraw your consent at any time, for the future;
• ask for a person to review any decision made by automated means.

To use these rights, email info@coachandyou.com. We may ask you to confirm who you are, so that your data isn’t given to someone who has no right to it.

It is free. We may charge a reasonable fee, or refuse, only if a request is clearly unfounded, repetitive or excessive. We reply within 30 days. If a request is complex, or you have made several, it may take longer, and we will let you know.

If you think we handle your data wrongly, please tell us first so that we can put it right. You can also complain to the Swiss Federal Data Protection and Information Commissioner (FDPIC, edoeb.admin.ch) or, if you live in the EU, to the data protection authority in your country.

14. Third-party links

Our websites may include links to other websites, plug-ins and applications. Clicking on those links or enabling those connections may allow others to collect or share data about you. We don’t control these websites and are not responsible for their privacy statements. When you leave our website, please read the privacy policy of every website you visit.

15. Children

Our services are for adults. By giving us your data, you confirm that you are at least 18. We don’t knowingly collect data from anyone under 18. If you think we have, please tell us and we will delete it.

16. Changes to this policy

We update this policy when our business or the law changes. If you are on our email list, we tell you about important changes by email. The latest version is always on this page, with the date it was last updated.

Last updated: November 2026

Cookie policy

This is the cookie policy for Coach & You. It covers coachandyou.com, danguolelitvinskaite.com and all their subdomains, including our quiz, booking and checkout pages.

What cookies and pixels are

A cookie is a small file saved in your browser when you visit a website. A pixel or tag is a small piece of code on a page or in an email that tells a provider that a page was visited or an action was taken. In this policy, “cookies” means both.

The cookies we use

Necessary cookies. These make the website, quiz, booking and checkout work, keep forms and the site secure, and remember your cookie choice and whether you are already subscribed. They are always on. Legal basis: our legitimate interest, and our contract with you when you buy.

Analytics cookies. Google Analytics (Google Ireland Ltd and Google LLC), and the statistics in our website and funnel tools, show us which pages are visited, for how long, how visitors found us, the type of device and browser, and the approximate location (from a shortened IP address). We use this in summary form to improve our website, and sometimes to test new features. We don’t use it to identify you. Only with your consent.

Advertising cookies. The Meta pixel (Meta Platforms Ireland Ltd, for Facebook and Instagram) tells Meta when you visit our pages or take an action, for example when you complete the quiz, start a checkout or buy a workbook. This lets us measure which ads work, show our ads to people who have visited our websites, and stop showing ads to people who have already bought. If we add other advertising platforms, such as LinkedIn or Google Ads, they work in the same way, and we list them in the cookie banner. Only with your consent.

Social media and embedded content. Buttons and embedded content from Instagram, LinkedIn, YouTube or our booking calendar let you connect with these networks or watch and book on our pages. These providers may set their own cookies when the content loads, and use the data under their own privacy policies. Where possible, only with your consent.

The advertising platforms may link the data to your account with them and use it under their own privacy policies. For collecting and sending this data, we and the platform may be jointly responsible. The platform alone is responsible for what it does with the data afterwards.

When we run ads, and only if you agreed to advertising cookies, our checkout may also send the platform a coded (hashed) version of your email address and the value of your order, so that your purchase can be matched to an ad.

We also use Google Search Console to see which searches lead people to our websites. It doesn’t place cookies on your device, and we only see summary figures.

Your choices

When you first visit our websites, our cookie banner asks for your choice. You can accept, refuse or change it at any time through the cookie settings link at the bottom of every page. You can also refuse or delete cookies in your browser settings (see your browser’s help section), and manage ads in your Meta and Google account settings. Refusing analytics or advertising cookies doesn’t stop you from using our websites or buying from us. If you block necessary cookies in your browser, some parts of the website, such as the checkout, may not work.

How long cookies last

Our cookies last no longer than two years, and many end when you close your browser. The cookie banner shows the details for each cookie. We keep analytics data for 14 months.

More information

If you have any questions about our cookies, please email info@coachandyou.com.